Support for Business Process Redesign -- Simulation, Hypermedia and the Web

Anton Eliëns & Frank Niessing & Bastiaan Schönhage & Jacco van Ossenbruggen & Paul Nash (*)
Vrije Universiteit, Department of Mathematics and Computer Science,
De Boelelaan 1081, 1081 HV Amsterdam, The Netherlands
{ eliens, jrvosse, frankn, bastiaan, nashp },
fax: +31.20.4447653
(*) University of Manchester


A major success factor of business process redesign projects is the extent to which the organisation members themselves - both management and staff - are actively involved in the redesign project. One way to assess different redesign alternatives with respect to the project goals is to model these alternatives and subject them to a simulation study. Visualization and animation of the simulation models can provide insight into both the structure and the dynamics of the modelled alternatives. Effectively presented, visualization and animation enhance the involvement of the project members in the assessment and validation of the proposed redesigns.

To support communication among all participants in the BPR project, we advocate an integrated presentation of redesign alternatives, visualized simulation experiments and the results of simulation studies in a single active document. In this paper we describe a framework enabling such integrated presentations by allowing the embedding of simulation models and experiments in hypermedia documents.

Keywords and phrases: Business Process Redesign, Logistics-based Business Modelling, Discrete Event Simulation, Hypermedia, Active Documents, Web.


  • Introduction
  • Business Process Modelling
  • Software Support for BPR
  • Example -- Requests for Loans
  • Embedding BPR in Hypermedia
  • Conclusions
  • References
  • Appendix

  • slide: Business Process Modeling

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