Our contribution in this area is to provide support for an information context that encompasses both technical and social dimensions of the re-engineering effort. On a technological level, we advocate the use of business process simulation. Nevertheless, to accomodate the social aspects, we support the visualisation of such models and their integration in an arbitrarily complex information context, such as the World Wide Web.
As concerns the limitations of our approach, we wish to remark that we have only realized part of the visualisation and animation facilities that we consider desirable. Furthermore, in our current realization the user is required to use the hush Web browser, instead of a popular browser such as Netscape.
Developing visualisation and animation support for simulation models is a topic of ongoing research. To deal with the problem of accessibility we have to adopt a new technology, that is use for example Java, or develop a Netscape plugin for hush applications.